terms of service

Please read the terms of service carefully before ordering any products from us because you agree to be legally bound by these terms of service.

By placing an order at KAHAKARI, you warrant that you are at least 18 years old or have parents' permission to buy from us and accept these terms of service which shall apply to all orders placed or to be placed at KAHAKARI for the sale and supply of any products.

All orders are dependent on availability and confirmation of the order price. At the event of when a product is sold out, KAHAKARI has the right to cancel the order and refund any amount paid in the best way.  

KAHAKARI reserves the right to update the terms of service without prior notice.

As a court of jurisdiction, all parties directly or indirectly involved in legal disputes agree on the local and competent court for 1010 Vienna, Austria. In legal relationships with the customer, it is Austrian substantive law that applies.

The invalidity or nullity of individual clauses in the general business conditions does not affect the legal validity of other clauses. In such cases, it is the stipulations that are valid and most closely approximate the initial objective of KAHAKARI which are to be adhered to.



Riemergasse 2 / 1

1010 Wien



0043 68181307974

S.K. Jürgens

FN 450084 p / ATU70087737 / ATEOS1000073123

Commercial register: Handelsgericht Wien

Chamber affiliation: WKO Landesgremium Wien des Einzelhandels mit Mode und Freizeitartikeln



In the event of circumstances beyond the control of KAHAKARI (e.g. interventions by the authorities, transport or customs delays, sabotage, accident, war, natural disasters), shall be considered force majeure, meaning that KAHAKARI is released from its obligations to fulfil contractual agreements.


Value-added tax (VAT) will be applied to domestic orders only. 


Delivery is made to the address provided by the customer and after receipt of payment. We will be ready for dispatch one business day after the receipt of payment, at the latest.

As soon as we have shipped your order you will receive an email stating a tracking number. All shipments that are sent by KAHAKARI, are insured against theft and accidental damage.



Shipping method

Shipping costs

Estimated delivery times



06.00 EUR 

up to 3 business days



13.00 EUR

up to 6 business days



30.00 EUR

up to 15 business days


International deliveries: Customs duties, sales tax on imports and handling costs may occur. These charges are at your own expense. As soon as the products arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office and the recipient will then be invoiced by our logistics partner. If you require further assistance, do not hesitate to email at info@kahakari.com. Please note that information is delivered without liability. For binding information, please contact the responsible customs office.

Your phone number, we request at checkout, will help our logistics partner to smooth the shipping process.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you choose not to provide a signature as proof of delivery, you agree to take full responsibility for any loss or damage that may occur.

Feel free to contact us for Express Shipping! Simply email at info@kahakari.com before you place an order!


You can easily return your purchase to us within 14 days by using our return form. The time limit of 14 days starts upon the receipt of the order. Please indicate the reason for your return by filling the return form in your parcel. This will help us to improve our services.

All items must be returned in their original condition, without having been washed or altered, and with tags still attached. In case the product´s value has diminished, you must bear the compensation costs.

Merchandise must be returned in one package.

Clients are responsible for return shipping charges (inclusive customs duties, sales tax on imports and handling costs)! Please choose an insured shipping method which includes Track & Trace, as the return shipment is at your risk. Email your order number and the tracking number at info@kahakari.com.

Please return to:


Schulerstrasse 21

1010 Vienna / Austria / Europe

Upon receipt of items, you will receive an email confirming receipt from us. At that moment we start the refund procedure. Refunds (value of the goods) are made in the same currency as the purchase (EUR). Potential losses due to currency fluctuations will not be refunded.                                                                                                                                      Your refund will be credited to the original payment method.



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. The personal information you provide will be used to ensure deliveries to you and for the credit assessment.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


CONSENT - How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.



We may disclose your personal information if we are required by law to do so.



Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Shopify is certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and their platform is audited annually by a third-party qualified security assessor. Further information: https://www.shopify.com/legal/privacy.



Paying with Paypal is easy and secure. Please read Paypal`s Privacy Statement. - https://www.paypal.com/us/webapps/mpp/ua/privacy-full



When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



Here is a list of cookies that Shopify uses. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.



We use the following apps: MLveda - https://www.mlveda.com/ ; chatra - https://chatra.io/ ; swym - http://swym.it/ . 



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Last updated April 23rd, 2017