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Terms of service

Please read the terms of service carefully before ordering any products from KAHAKARI because you agree to be legally bound by these terms of service.
By placing an order at kahakari.com, you warrant that you are at least 18 years and accept these terms of service which shall apply to all orders placed or to be placed at KAHAKARI for the sale and supply of any products.
All orders are dependent on availability and confirmation of the order price. At the event of when a product is sold out, KAHAKARI has the right to cancel the order and refund any amount paid in the best way.  
KAHAKARI reserves the right to update the terms of service without prior notice.
As a court of jurisdiction, all parties directly or indirectly involved in legal disputes agree on the local and competent court for 1010 Vienna, Austria. In legal relationships with the customer, it is Austrian substantive law that applies.
The invalidity or nullity of individual clauses in the general business conditions does not affect the legal validity of other clauses. In such cases, it is the stipulations that are valid and most closely approximate the initial objective of KAHAKARI which are to be adhered to.
Imprint:
KAHAKARI e. U.
Riemergasse 2
1010 Wien
www.kahakari.com
info@kahakari.com
0043 720 230080
S.K. Jürgens
FN 450084 p / ATU70087737 / ATEOS1000073123
Commercial register: Handelsgericht Wien
Chamber affiliation: WKO Landesgremium Wien des Einzelhandels mit Mode und Freizeitartikeln
 
FORCE MAJEURE
In the event of circumstances beyond the control of KAHAKARI (e.g. interventions by the authorities, transport or customs delays, sabotage, accident, war, natural disasters), shall be considered force majeure, meaning that KAHAKARI is released from its obligations to fulfil contractual agreements.
TAXES
Value-added tax (VAT) is included. 
SHIPPING
Delivery is made to the address provided by the customer and after receipt of payment. 
As soon as KAHAKARI has shipped your order you will receive an email stating a tracking number. All shipments that are sent by KAHAKARI are insured against theft and accidental damage.
 

Destination

Shipping method

Shipping costs

Estimated delivery times

Austria

Standard

00.00 EUR 

up to 4 business days

Express 14.00 EUR up to 2 business days
Germany Standard 00.00 EUR up to 6 business days
Express 18.00 EUR up to 3 business

Europe

Standard

18.00 EUR

up to 9 business days

Express 25.00 EUR up to 5 business days

Worldwide

Standard

28.00 EUR

up to 18 business days

Express 35.00 EUR up to 12 business days
 
International deliveries: Customs duties, sales tax on imports and handling costs may occur. These charges are at your own expense. As soon as the products arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office and the recipient will then be invoiced by our logistics partner. If you require further assistance, do not hesitate to email to info@kahakari.com. Please note that information is delivered without liability. For binding information, please contact the responsible customs office.
Your phone number, KAHAKARI requests at checkout, will help logistics partners to smooth the shipping process.
KAHAKARI requires a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you choose not to provide a signature as proof of delivery, you agree to take full responsibility for any loss or damage that may occur.
REFUND POLICY
You can easily return your purchase to KAHAKARI within 14 days by using the return form. The time limit of 14 days starts upon the receipt of the order. Please indicate the reason for your return by filling the return form in your parcel. This will help KAHAKARI to improve its services.
All items must be returned in their original condition, without having been washed or altered. In case the product´s value has diminished, you must bear the compensation costs.
Merchandise must be returned in one package.
Clients are responsible for return shipping charges (inclusive customs duties, sales tax on imports and handling costs)! Please choose an insured shipping method which includes Track & Trace, as the return shipment is at your risk. Email your order number and the tracking number at info@kahakari.com.
Please return to:
KAHAKARI
Schulerstrasse 21
1010 Vienna / Austria / Europe
Special return option: Let's meet at the tailor's shop in Vienna (by appointment only -  info@kahakari.com) and return/exchange your purchase free of charge. 
Upon receipt of items, you will receive an email confirming receipt from KAHAKARI. At that moment KAHAKARI starts the refund procedure. Refunds (value of the goods) are made in the same currency as the purchase (EUR). Potential losses due to currency fluctuations will not be refunded. Your refund will be credited to the original payment method.
PRIVACY POLICY

KAHAKARI collects and uses your personal data only for the implementation of its businesss purpose, the provision of a functional web shop and services as well as for creating contents.
Personal data is processed only to fulfil contractual obligations and provision of services. Data stored is deleted as soon as the purpose no longer applies.

 

Website visit:

When you are visiting kahakari.com just for informational purposes (you do not register or transfer other information to KAHAKARI), only data is collected that your browser submits to the KAHAKARI server.
Whenever you visit kahakari.com, the following data is collected:
• Information about browser type and version used
• The operating system and the interface of the user
• The internet server provider of the user
• The IP address of the user
• Date and time of the visit
• Page visited
• Websites, from which the system of the visitor accessed kahakari.com
• Websites that are visited by the user via kahakari.com
• Manufacturer and type designation of user’s mpbile end devices

 

Registration:

The following data is collected as part of the registration process.

• Academic title (optional)
• First name
• Last name
• E-Mail
• Password
• Address
• Telephone number
• Company (optional)
• Country
At the time of registration the following data is also stored:
• IP address
• Date and time of the registration
• Customer number
• Entity ID
• E-Mail hash
Contact:
The web shop has a contact form. If you make use of it, the data entered is transmitted to KAHAKARI and stored. This data is:
• First and last name
• Email address
• Subject
• Message

If you contact KAHAKARI per E-Mail, your personal data is also stored. In both cases the data is used for the purpose of conversation.

 

Newsletter:
If you subscribe to our newsletter, your data is stored for sending you newsletters that are tailored to your interests. Additional data stored:
• IP address, times of subscribing and acknowledging
You can unsubscribe the newsletter at any time. Please inform KAHAKARI by emailing to info@kahakari.com.
Please consider that KAHAKARI evaluates your user behaviour when newsletters are sent.

 

Order:
If you place an order your personal data is required to process the order. Additionally, KAHAKARI forwards your personal data to a logistics service provider to carry out shipping.
To prevent unauthorised access to your personal data, the order process is encrypted by hybrid encryption protocol for the secure data transmission – Secure Socket Layer (SSL).

 

Payment:
PayPal (PayPal (Europe) S.a.r.l. et Cie, S.C.A. 22-24 Boulevard Royal 2449 Luxemburg) is the payment method provided at kahakari.com. The customer creates a payment method with PayPal and logs with KAHAKARI into her/his Paypal account during the payment process in order to confirm the payment there. The following data are transmitted to Paypal when this payment method is used:
• Amount
• Order number
• First and Last name (both of the invoice and the delivery address)
• Address (both of the invoice and the delivery address)
• E-Mail
• Telephone number
The purpose of the data processing is the execution of your payment via PayPal.
Please read Paypal`s Privacy Statement: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

 

Klarna

https://developers.klarna.com/documentation/klarna-checkout/in-depth/legal-and-privacy/

https://developers.klarna.com/policies/terms-of-service/

 

Cookies:
KAHAKARI uses cookies in order to optimise use for you and for advertising purposes. Cookies are small text files that are stored on your computer when you visit kahakari.com and enable a renewed identification of your browser. Cookies store information (for example: language settings, length of visit, articles in a shopping cart, search terms entered). This avoids the need to re-input the data required. You have full control over the use of cookies. By altering the settings in your browser you can restrict or disable the transfer of cookies. Cookies already stored can be deleted at any time.
Since the KAHAKARI web shop is hosted on Shopify Inc., please consider their Cookie policy https://www.shopify.com/legal/cookies

 

Marketing tools:

GDPR Cookie Consent Banner by Pandectes. Privacy Policy:

https://www.pandectes.io/privacy-policy

Google services

https://policies.google.com/privacy?hl=en-GB

https://policies.google.com/terms?hl=en-GB

SelfMade Collaboration

https://www.selfmade.co/privacy.html

Chatra

https://chatra.com/privacy-policy/

https://chatra.com/terms-of-service/

 

 


Partner:
SHOPIFY
The web shop is hosted on Shopify Inc. They provide KAHAKARI with the online e-commerce platform that allows KAHAKARI to sell its products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Shopify is certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and their platform is audited annually by a third-party qualified security assessor. 
Shopify Inc. - https://www.shopify.com/legal/privacy

Social sharing:
KAHAKARI uses the social sharing functions of
• Facebook (operator: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA)
You can access Facebook's privacy policy here: https://m.facebook.com/full_data_use_policy

 

Links to other websites:
Kahakari.com may contain links to other websites. KAHAKARI has no influence on and does not control whether the providers of the other websites adhere to the data protection provisions.


Disclosure:
KAHAKARI may disclose your personal information if we are required by law to do so.


Changes to the data protection declaration:
KAHAKARI has the right to adjust or change the data protection declaration at any time, taking in account the applicable data protection provisions.


More information:
Please don't hesitate to contact KAHAKARI by emailing to info@kahakari.com, if you have any concerns.

 

Last updated Sept. 10th, 2021.