You can easily return your purchase to us within 14 days by using our return form. The time limit of 14 days starts upon the receipt of the order. Please indicate the reason for your return by filling the return form in your parcel. This will help us to improve our services.
All items must be returned in their original condition, without having been washed or altered, and with tags still attached. In case the product´s value has diminished, you must bear the compensation costs.
Merchandise must be returned in one package.
Clients are responsible for return shipping charges (inclusive customs duties, sales tax on imports and handling costs)! Please choose an insured shipping method which includes Track & Trace, as the return shipment is at your risk. Email your order number and the tracking number at email@example.com.
Please return to:
1010 Vienna / Austria / Europe
Upon receipt of items, you will receive an email confirming receipt from us. At that moment we start the refund procedure. Refunds (value of the goods) are made in the same currency as the purchase (EUR). Potential losses due to currency fluctuations will not be refunded. Your refund will be credited to the original payment method.